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All you need to do is:

1) Send us an email with your order number to let us know your preference for either exchange or refund

2) Head to our returns portal here - to generate a Returns Label

3) Package and post your return at an Australia Post outlet or Post Box and provide us with your tracking number via email. Please include your original invoice with a note explaining whether you were after a refund or exchange.

4) When we see that your return has delivered to our warehouse and this shows on the tracking advice, we will go ahead and process your return.

5) You will receive an email confirmation once your exchange or refund has been processed.

Please be advised that due to the current COVID-19 situation across Australia we are experiencing a slight delay in processing of returns, but our online team are available via email and phone if you have any questions about the status of your return.

Please make sure you place any labels stickers on the outside of the parcel (not directly on the box). Please note that returns will not be accepted if stickers are stuck directly on any product packaging as all returns need to be received in a re-sellable condition.
We may refuse to accept future orders from those who have made previous unsubstantiated claims for non-delivery of goods. Refunds will be limited to the maximum value of the original order and will only be issued against the same credit or debit card account as supplied to pay for the goods. We reserve the right to proportionately reduce the level of the refund if only some of the original quantity of eyeglasses or related products is returned, or if it is clear that some of the products have been used. All items must be returned undamaged and unused to qualify for a full refund.