FREE SHIPPING & RETURNS ON ALL AUS ORDERS | AFTERPAY AVAILABLE
All you need to do is:
1) Send us an email with your order number to let us know your preference for either exchange or refund
2) Head to our returns portal here - https://return.auspost.com.au/GLOBE_INTERNATIONAL/ to generate a Returns Label
3) Package and post your return at an Australia Post outlet or Post Box and provide us with your tracking number via email. Please include your original invoice with a note explaining whether you were after a refund or exchange.
4) When we see that your return has delivered to our warehouse and this shows on the tracking advice, we will go ahead and process your return.
5) You will receive an email confirmation once your exchange or refund has been processed.
Please be advised that due to the current COVID-19 situation across Australia we are experiencing a slight delay in processing of returns, but our online team are available via email and phone if you have any questions about the status of your return.